At Cartnicity, we are committed to protecting your privacy and treating your personal information with care and respect. This policy explains what information we collect, how we use it, and the choices you have. Your use of our website is also subject to our Terms & Conditions.
Cartnicity is a community marketplace and group-buying cooperative that helps cultural communities purchase groceries together to unlock better pricing. We operate through city-based “Blocs” where members join group orders (“Block Sweeps”) to access savings. Our mission is simple: Fair pricing. Authentic food. Community-powered savings.
We collect the following information when you interact with our website, app, and community tools:
| Type of Data | Examples | Why We Collect It |
|---|---|---|
| Personal Contact Info | Name, phone number, email address | To create your account and communicate with you |
| Address & Delivery Details | Home address, pickup location preference | To deliver your orders or assign a pickup hub |
| Purchase & Order Data | Items purchased, sweep participation, savings history | To track your rewards and optimize pricing |
| Community Participation Data | Bloc joined, referrals, event participation | To support community-building and leader tools |
| Form & sign-up data (website forms) | Name, city, email, phone, cultural community, grocery spend, household size, product interest, reservation details, and other fields you enter in our embedded forms | To respond to join requests, captain applications, product reservations, newsletter sign-ups, and to match you with a Bloc or follow up as described when you submit each form |
Certain pages on our website use embedded forms supplied by third-party services we engage to collect and process submissions securely on our behalf. When you fill out and submit one of these forms, the information you enter is sent to those service providers as well as being available to Cartnicity for the purposes described in this policy.
These forms include (for example):
How we use this data: We use submissions to contact you about Blocs and Sweeps, coordinate community buying, send confirmations or updates you have opted into (such as newsletter messages, where enabled), improve our offerings, and comply with legal obligations. Our form providers may also deliver automated follow-up or confirmation messages when we enable those features in our account settings.
Service providers: Those vendors process personal data only as needed to operate the forms and related features for us, under contractual terms and their own privacy practices. You may review their policies on their sites if you wish.
We do not sell your personal data ever, including for third-party marketing. Our use of embedded forms is limited to sign-ups and communications you initiate with Cartnicity.
We use your information to provide and improve services, including:
We only share information when necessary to operate the service:
| Shared With | Purpose |
|---|---|
| Delivery & Logistics Partners | To fulfill home delivery and pickup |
| Verified Merchants / Suppliers | To prepare and fulfill your order |
| Payment Processors | To securely handle transactions |
| Bloc Leaders (Limited Data) | Only name and phone/email necessary for organizing sweeps (never financial data) |
| Form & marketing automation vendors | To host embedded forms, receive and store submissions on our behalf, and send automated follow-up or confirmation messages when we configure them — see section 2.1 |
You can at any time:
If your information was submitted through a website form, you may still contact us at the address above; we will handle access, correction, or deletion requests in line with this policy and applicable law, which may include coordinating with our service providers where needed.
We use encryption, secure servers, and access control systems to protect your information. Only authorized personnel and verified Bloc Leaders have access to relevant data — limited to what is necessary. If there is ever a data breach, we will notify all affected users promptly.
Clear answers for shoppers, bloc leaders, and merchant partners.